Universitas Islam Malang Conference, International Conference on Islam and Global Civilization 2022

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INCREMENTAL AND FUNDAMENTAL CHANGE OF SCHOOL ORGANISATION TO IMPROVE CUSTOMER SATISFACTION IN THE DIGITAL ERA
Dian Mohammad Hakim, Winarto Winarto

Last modified: 2023-03-29

Abstract


The changing are getting faster today. It has an impact on the world of education, Schools are not just responding passively, but must start trans-formatively to improve the quality of their education. In addition, the schools being required to make changes in their management. Schools are also required to prepare graduates to be able to independently create jobs as well as have adequate abilities and skills and be ready to enter the community. Routine changes at the school level have become a scheduled agenda that does not have a traumatic impact on the school community. Sometimes principals have to make fundamental changes in maintaining and improving the quality of education. These fundamental changes are also traumatic for the school community, however the role of the principal as a driving force for change plays a very important role in the success or failure of the goals achieved. This research will try to find the orientation of incremental and fundamental change, the implications of fundamental change. This research includes: Management of fundamental change at MBI Amanatul Umah Pacet and SMA Darul Ulum 2 Jombang. This study uses a naturalistic phenomenological type of qualitative approach.


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